Help Center
Having Trouble? We are here to help.
Call: 1-855-ASU-5080 (1-855-278-5080)

Installing the Hyperion Interactive Reporting Web Client for 64-bit systems (Hyperion 11/My Reports)

Last Updated:  4/1/14 8:33:33 PM 8373-8193-7020

Using Windows 32-bit How do I find out?  

The Hyperion Interactive Reporting Web Client plugin must be installed to open documents in the Web Client. You will need appropriate administrator permission on your computer to install the plug-in on a permanent basis. 

Operating System: Windows, 64-bit
Version: Web Client
Browsers: Internet Explorer 8 (IE8), Internet Explorer 10 (IE10) or Internet Explorer 11 (IE11). Not using IE8, IE10 or IE11? See our support article.

For set up, these three tasks must be completed:
a. Install plugin (steps 1-12)
b. Set Internet Explorer Preferences (step 13)
c. Set Hyperion Preferences (step 14)

Hyperion Plug-in Installation for Internet Explorer 8, 10 or 11 for Windows 64-bit systems

Follow these steps to install the Hyperion Web Client plug-in:

For Internet Explorer (IE 8, 10 or 11), save the executable file InstallIE11113.exe to your local hard drive. 

Once it downloads to your local hard drive, double click on the icon for the executable file from the saved location.

a) A User Account Control prompt will appear:
"Do you want to allow the following program from unknown publisher to make change to this computer?"
   Select Yes.

b) Another prompt may appear:
"The following error while running: Due to a network problem, the user hive cannot be loaded; all users' personal settings may be lost. Do you want to continue?"
   Select Yes.
Hyperion Installation - Double Click Executable File

The command prompt will show you the setup of the executable file. Wait until you see the Hyperion InstallShield Wizard screen.

If the install is on a computer on which another Hyperion plugin is installed, a splash screen for "Hyperion 9.2" will appear. This is cosmetic only and does not affect the operation so it can be ignored.

If the "User Account Control" dialog box appears, click Yes.

If the following message appears, click Skip.
Hyperion Installation - Double Click Executable File

Next, copy the directory "My Company" from C:\Program Files (x86) to C:\Program Files.

Return to the location of the downloaded plug-in file and restart the installation.

Click Next to continue the installation.

You will see the following status bar indicating the plug-in is installing. Click Cancel if you want to abort the program.

Click OK to complete the installation.

Once the plug-in has been installed, you must modify your Internet Explorer settings.

Finally, log into My Reports and also change your Hyperion preferences.

Improve the Help Center. Provide Feedback.
Did this article resolve your issue? *