You will be asked to setup (enroll) your mailbox the first time you access voice mail. Enrollment includes recording your name, recording a greeting, and changing the password. Your temporary password is [1111] . Your new password must be at least 4 digits in length.
Note: Do not hang up until you are finished with mailbox setup (enrollment). System will prompt:
You have finished with enrollment. Hello, you have no new messages.
TO ACCESS VOICE MAIL FROM YOUR AVAYA PHONE:
Step 1. Lift the handset and dial 52000.
Step 2. Enter Password followed by the [#] key when prompted. Remember to use temporary password [1111] for the first time setup.
To access voice mail when off site (not networked to system):
Step 1. Dial (480) 965-2000
Step 2. Enter your five (5) digit mailbox I.D. (extension number), followed by the [#] key.
Step 3. Enter your password followed by the [#] key.
TO ACCESS VOICE MAIL FROM YOUR CISCO PHONE:
Step 1. Press the Messages button (speaker is activated and you are automatically connected to voice mail) or Lift handset or press Speaker then press Messages button.
Step 2. Or dial ext. [32000] (From single line VOIP phones [32000], press Messages softkey or lift handset & press Messages softkey).
Step 3. Enter password followed by the [ # ] key when prompted. Remember to use temporary password [1111] for first time setup.
To access voice mail when off site (not networked to system):
Step 1. Dial (602) 543-2000
Step 2. Enter your five (5 ) digit mailbox I.D (extension number), followed by # key.
Step 3. Enter your password followed by the # key.
OTHER SETTINGS
Movius System - Cheat Sheet
Change your temporary password:
Step 1. From your telephone extension, press the voicemail extension and enter your mailbox number and temporary password.
Step 2. Press #.
Step 3. To change your personal options, press 4 .
Step 4. To change your password, press 2
Step 5. Press your new password, and press # .
Step 6. To confirm, press the same password once more.
Personal Greeting:
You access the personal greeting menu from the Personal Options menu. The personal greeting menu gives you the option to record a personal greeting and to select the type of greeting that UM plays to your callers.
Step 1. Log in to voicemail and press 4 .
Step 2. From the Personal Options menu, press 1 Personal Greeting.
Step 3. To record your personal greeting, press 2 and follow the recording prompts. UM announces the current greeting type.
To change the greeting type, select one of the following options:
1. To play a standard system greeting to the caller with your name, press 4.
2. To play a standard system greeting to the caller with your number press 5.
3. To play a standard system greeting that will not disclose your name or number press 6.
4. To play your personal greeting to the caller, press 7.
5. To return to the previous menu, press *.
Message Status:
New: Messages that have not been reviewed and messages that have been marked as unread after review are marked.
Old: Messages that have been reviewed, either from a phone or an e-mail client are marked as Old messages.
Saved: Messages that have been reviewed and saved are marked as Saved messages.
Deleted: Messages that have been reviewed and deleted are marked as Deleted messages. You can opt to review a deleted message only in the same message review session that it was deleted in. You cannot access a deleted message after the review session in which it was deleted has ended.
Expired: Messages in your mailbox that are x days old (where x is defined by your administrator) are marked as Expired messages. At every log on, the system will prompt you for action on any expired messages that you might have. You can then opt to either delete all of them or review them one by one and decide what you want to do with the messages.
Future Delivery: Voice messages that have been composed and set to be delivered to their recipients at a future date and time are marked as Future Delivery messages. This option is available only for voice messages being sent from the phone.
Other Greetings
You access the other greeting menu from the Personal Options menu. The following greetings are in the other greetings category:
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Extended absence greeting
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Internal greeting
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Internal extended absence greeting
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After hours greeting
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Personal greeting to be used when your phone is busy
Review new messages:
Step 1. Log in to voicemail.
Step 2. The UM attendant notifies you if you have new messages.
Step 3. To review new messages, press: 4. Select an option:
1 Voice Mail: Plays all new voicemail messages.
2 E-mail: Plays all new e-mail messages
3 Fax: Plays all new fax messages (envelope information only).
All: Plays all new messages (voice, e-mail, and fax message envelope information).
Message Playback Options
Skip Back:
While listening to a message, press 1 . The system rewinds the message.
To play the message from the beginning, press 1 again.
Skip Forward:
While listening to a message, press 3 .
To skip forward to the next message, press 3 again.
Pause:
While listening to a message, press * .
To resume playing the message, press * . The system will play the next message in sequence or return you to the previous menu.
Reply to Messages During Pause:
While listening to a message, press * .
To reply to the message, press 4 .
Forward Messages During Pause:
While listening to a message, press *.
To forward the message, press 6.
Delete Messages During Pause:
While listening to a message, press * .
To delete the message, press 7 .
Forward Messages After Playback:
Listen to the message and press 6 .
Follow the instructions to address and forward the message. While reviewing an e-mail message over the phone, you can forward the email with a voice annotation to another subscriber, to a personal distribution list, or to an organization distribution list. Recipients will receive the original email with a voicemail attachment.
Delete Messages After Playback:
Listen to the message and press 7 . The message will be deleted when you hang-up.
Replay Messages After Playback:
Listen to the message and press 1 1 . The message is replayed from the beginning.
Obtain Envelope Information After Playback:
Listen to the message and press 8 . The system plays the From, Date, and Time information for the message.
Save Messages After Playback:
Listen to the message and press 9 . The message is saved and the system plays the next message. UM has two different life spans for new and saved voice or fax messages. The life spans are configured by the UM administrator. The administrator can specify that the system forcefully delete messages marked for expiration after a certain number of days. For example, saved messages in your mailbox might expire after five or 21 days, depending on the settings. Depending on the configuration, you might have the option to save expired messages.
Skip Messages After Playback:
Listen to the message and press # . The message is skipped and the system plays the next message.
Call the Sender of a Message after Playback
You can call the sender of a message if your administrator has enabled you to use this feature.
The call back number must comply with the outcall restrictions.
If you are restricted from dialing the call back number you will hear the following
message “Sorry, you are not allowed to call this number” or “Sorry there was an error calling the phone number you entered.”
The system is configured to return you to voicemail after placing an out call, press ** at any time during a call, to end the call. The system plays “Returning to voicemail”. If the call back number is busy or does not answer, the system plays “The number you called is busy or does not answer”.
Listen to the message and press 5 .
The system confirms the number to dial and, if enabled, give you the option to change the number to be called.
Press # to continue dialing this number.
Option: If the feature is enabled, press ** at the end of the call to return to voicemail.
Configure Message Delivery Options
Send a urgent message:
Configure the address for the message and press # .
To mark the message as urgent, press 1 .
To send the message, press # .
Send a private message:
Configure the address for the message and press # .
To mark the message as private, press 2 .
To send the message, press # .
Create Future Delivery Messages:
Configure the address for the message and press # .
To mark the message for future delivery, press 4 .
To add the message to the future delivery queue, press # .
Request Return Receipt:
Configure the address for the message and press # .
To request return receipt notification, press 3 .
To send the message, press # .
Add Recipients:
• After you press # to define addresses for a message, you can add recipients.
• To add additional addresses, press 6 .
• Follow instructions to add additional mailbox numbers.
• To end addressing, press # .
Distribution List Options:
The following options are available to manage distribution lists:
2 Create New List: Create a new distribution list
1 Review: List members in a distribution list
3 Delete: Delete a distribution list
4 Modify: Allows you to make the following changes:
1. Add Members: Add members to a distribution list
2. Delete Members: Delete members from a distribution list.
Cancel: Cancel changes to a distribution list.
