Reset Passwords
From Help Desk Specialist - Diana Romberg
How do I change my ASURITE password?
Where can I change my ASURITE password?
What is the 180 Day Password Procedure?
What does the password strength meter mean on the password reset page?
How will I know when to change my password?
Will I have to login to everything again after changing my password?
Which systems use my ASURITE UserID and password?
How does synchronizing my passwords help prevent login problems?
I recently applied online and want to check my admission status. What is my password?
How do I setup or change my security questions?
I clicked on "Forgot ID/Password?" and entered my security answers, but I still can't login. What went wrong?
How do I change my ASURITE password?
Time to change the password? No problem, we have a couple of ways to help you do just that!
If you remember your password, you can change it at https://selfsub.asu.edu/apps/WebObjects/ASURITEPasswordChanger?.
Or you can simply click on the Change Password link to the right under Self Service Tools.
If you have forgotten your password, you can reset it at the same location as above.
Where can I change my ASURITE password?
Please see the ASURITE Password Changer webpage for details.
If you have trouble resetting your password online, you can come in person, we have stops on all four campuses, bring a photo ID (Drivers license, passport or Sun card will be just fine thanks) and have your password reset in person:
- Downtown: Computing Commons on the lower level of University Center
- Polytechnic: Computing Commons of the Academic Center Building
- Tempe: UTO Technology Studio is in Computing Commons, Room 140
- West: Technopolis Computing Support Center on the lower level of Fletcher Library
If you went to the CPCOM Information Desk your conversation might go like this:
Oh man, I forgot my password again! This is so frustrating, I know the web page to change it is simple; I’m there twice a week! http://www.asu.edu/selfsub The problem is that I can’t remember my security questions. I mean really, who was my best friend my freshman year, that cute blond I dated for a while? Or Gina back home, we did email each other that whole first year I was gone. I have to go back to the Commons and have that Chick at the Front Desk reset it with my picture id again.
“Hey,” I say to her, “I forgot my password.”
“No worries just let me see your picture i.d.” she holds out her hand, I’m sure she recognizes me by now.
“It’s the security questions I don’t remember, or I wouldn’t be bothering you.” I defend myself.
“Oh I can help you there too, here’s a temporary password and let me put the webpage you need on the back of this paper. http://www.asu.edu/selfsub, go there and click on IDENTITY VERIFICATION” she writes in caps because that’s how it looks on the screen. “Click on that link and it will tell you what you chose for the answers, you can remind yourself what you wrote, or change them – just remember Capitalization is not a factor, but things like spaces, punctuation, or plurality are.” She smiles.
“I didn’t know that was even there, thanks.”
“Glad I could help anything else I can help with?”
“Nope.”
“Then have a great day!”
Of course we’ve added a third option; you can download a Password Reset Word Doc, fill it out and fax it to the fax number included on the form. Your password will then be reset and you will be contacted using the method that you specified on the form.
Easy!
Uh oh, I won’t be on a campus today and I need to log in, still no problem! The Help Desk and Computer Tier 2 are able to reset passwords over the phone if people can successfully verify their identity. Call the Help Desk at 480.965.6500 to do this.
What is the 180 Day Password Procedure?
There is a time limit placed on active ASURITE passwords. We are doing this for your safety, with all the phishing and hacking out there, this only serves to protect you your information! We don’t want you to become a victim. After your password has been active for 180 days, you will be prompted to change your password in order to help secure and protect your personal information. This new password will then be active for an additional 180 days before you will be asked to change your password again. And then change it again for another 180 days and well you get the picture!
Why every 180 days?
I know it feels like a hassle, but really think about this: changing your password protects your university data, your personal information, and your identity from outsiders, and frankly some passwords are better at protecting information than others.
Which brings up an interesting point, we have a Password Strength Meter on the ASURITE Password Changer webpage indicates how "strong" your password is, or how difficult it would be for someone to guess it. Red is weak, come on you can do better than that, you will be in good shape if it is yellow, give yourself a gold star if you make it green!
Note! All ASU faculty, staff, and students are asked to comply with the 180 Day Password Procedure. Thank you.
What does the password strength meter mean on the password reset page?
For those of you that like pictures, this is a great way to see the Password Strength Meter up close and personal. The password strength meter shows how secure your password is. In order to set a password, you must meet our minimum requirements of 8 characters containing at least one character from 3 of the 4 possible character types:
- a lowercase letter, including: a b c d e f g h i j k l m n o p q r s t u v w x y z
- an uppercase letter, including: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- a number, including: 0 1 2 3 4 5 6 7 8 9
- a special character, including: ! % * _ - + = : . / ?
The most secure passwords are 14 characters in length and contain at least one character from each of the four character types. The password strength meter does not check to make sure your password is something easy to guess, like a simple word plus a 1 or !. Please make sure your password is something that would be difficult for other people or a password-cracking program to figure out.
How will I know when to change my password?
ASU's computer systems check for your last password change date. When your password expires, you will automatically be prompted to change your password once you attempt to login to the system. You will be redirected to the ASURITE Password Changer webpage, where you can enter a new password and evaluate its strength. (Green = gold star, don’t forget!)
Will I have to login to everything again after changing my password?
No. ASU employs a "single sign-on" system for ASURITE logins. Once you've logged into one webpage on that system, you will automatically be logged into any other webpages that are part of the single sign-on group. This includes myASU and ASU Interactive. If you close your web browser, or switch to a different web browser, you will have to login again.
Which systems use my ASURITE UserID and password?
The ASURITE UserID and password are used for logging into a number of systems, including:
- UTO computing sites and classrooms
- the UNIX servers (general.asu.edu, stats.asu.edu, research.asu.edu, etc)
- myASU
- ASU Interactive
- ASURITE Account Management
- Affiliate Web
- WebWork
- or logging in at the Checkpoint VPN
Additional uses for the ASURITE login are added all the time, so this list is by no means complete. Look for an icon of a key with the words "Login ASURITE" as an indication that you should use your ASURITE UserID and password.
How does synchronizing my passwords help prevent login problems?
Synchronizing my passwords, I don’t even know what that means. Well there are several password systems that are all associated with the ASURITE UserID. Synchronizing those passwords so they are all set to the same value will help eliminate confusion during the login process. That way, you won't need to be conscious of which password is used by each individual system you might be logging into.
If you are experiencing problems logging into something, synchronizing your passwords at the ASURITE Password Changer website is a good way to at least eliminate the password as the source of the problem, if not correct the problem outright.
I recently applied online and want to check my admission status. What is my password?
The UserID and password you created for the online application process are only valid for that application.
Once your application has been entered into the admissions system and an ASURITE UserID has been generated for you, the Admissions Office will send you your ASU ID number, ASURITE UserID, and an activation code that will allow you to activate your ASURITE UserID. This information will usually arrive a week or two after you apply, though it can take longer for international students.
If you cannot wait for the UserID and activation code to arrive, please call 480.965.6500 to get your ASURITE UserID and activation code. Your identity will be verified before we provide the activation code. If you need to contact Admissions directly, they may be reached at 480.965.7788 (Undergraduate) or 480.965.6113 (Graduate).
How do I setup or change my security questions?
I mentioned this up above; here are some more details because details are good!
Security questions are usually set up as part of the account activation process. However, if you chose not to setup security questions at that time, or you activated your UserID before we had security questions, you may setup or change those questions at the ASURITE Activation and Service Management website by clicking on "Identity Verification". Just choose three questions from drop-down menus, and enter answers for each. Then you will make up a question and answer of your own how fun is that!
Please be careful to choose questions that have only one possible answer, or to enter an answer that you are certain you will remember years later.
I clicked on "Forgot ID/Password?" and entered my security answers, but I still can't login. What went wrong?
Usually, this is an indication that you did not enter one or more of your answers correctly. Usually, this is an indication that you did not enter one or more of your answers correctly. Remember that the answers must be entered exactly the way you originally created them. Capitalization is not a factor, but things like spaces, punctuation, or plurality are.
As an example, let's say you went to Coleman High School in Michigan. They are the Coleman Comets. You choose the question "What was your high school mascot?" and enter "Comet" as the answer. If you later try to reset your password online and enter "Comets" or "Comet!" as your answer to that question, it will fail. Please try answering the questions again, using any slight variations you can think of that might have been your original answer. Three failed attempts will result in a half-hour period during which you may not attempt to reset your password online.
That’s all there is to it!
