My Apps FAQs

  • How do I find Applications or software?

    My Apps is direct access to applications and software provided free of charge to ASU students, faculty, and staff.

    Begin by doing a search for any application that you are looking for.  Either type an application title in the search bar or leave it blank and press the GO button to list out all available applications.  The list of found entries is displayed in the space beneath the search bar.

    A detailed list of software will outline the:
    •    Name of the software
    •    The version of the software
    •    The platform of the software
    •    The publisher of the software
    •    A brief description of the software for you to review

    NOTE:  There are applications that are only available for faculty and staff.  Students will not be able to see or access faculty/staff only applications.

    A list of the top 10 applications that have been requested are displayed on the left hand column.  These provide shortcuts without requiring a search.

    Frequently used applications can be saved in the My Apps listing above the Most Popular Apps list.  This allows people to save links to applications that they use often for quick access. To add an application to you My Apps list, click on "Save to My Apps" in the description box.

  • What access mechanisms for applications are available?

    •    Online applications (Citrix)
    •    Downloadable applications
    •    Applications that are available in the Common Computing labs on the four campuses.

  • What are Online Applications (Citrix)?

    Online applications use a technology that allows applications to run on servers located at ASU but display the application on the local computer through the Internet.  The applications look like they are running directly on the local machine but are actually running on hardware at ASU.  This allows ASU to provide software to students/faculty/staff anywhere in the world without installing it on their local machines.
    To run an online application click on thelink to the right of the application information.

  • What are downloadable Applications?

    Downloadable applications are programs that ASU has obtained for free access to the students/faculty/staff of ASU. 

    Click on the link to download the application to your computer. Follow the installation instructions to install the application on your computer.

  • What Applications are available in the Common Computing labs?

    The link shows where the UTO Common Computing labs are located. These labs have software available on university owned computers.

  • How do I save my documents using the Online Applications?

    The online applications use the My Files space to quickly and efficiently load and save documents. 

    My Files space is university provided storage.  Each student/faculty/staff is allocated 4GB of storage to save their documents, files, and any other file type.  This space is backed up daily so that the data is never lost.

    The My Files space is represented by the M:\ drive on the computer, when using software online.

  • How do I install the Online Application client?

    The first time the online application is used it will prompt for a client installation if the client is not found on the computer.  You can see the interactive video to walk through the steps.
    If there is a problem with the installation or a client reinstall is required, you can download the client from the My Apps site to install again.  Do a search for Online Application Client and click on "Download App now".

  • How do I save an application to the My Apps links?

    You can save shortcuts to the applications that you use most. 

    •    Search for the application using the search bar.
    •    Click the Save to My Apps link next to the application name.

    •    The Application now shows up under you My Apps.

  • How do I give feedback?

    At the bottom of the My Apps window is an icon where you can click to give feedback on the functionality and use of the My Apps site.  Please provide information on what works and what does not work for you or what you would like to see improved or provided.

    If you are having problems with an application running from the site or would like to request an application be made available, use the help icon:

Updated: 8/8/08 Topic: