Classroom Support FAQs
Getting Assistance
- How do I get assistance in the classroom?
- How do I contact Classroom Support outside of class time?
- What time can I get into a classroom?
- How can I receive training on the multimedia equipment available in the classroom?
- I'm the coordinator for a special event. Where can I find out more information about the classroom that I will be using?
- What do I do if I don't have any money on my Sun Card?
- Since I'm paying for my printing, what level of quality should I expect?
- There is a problem with my print job. Can you reimburse my Sun Card account?
- I accidentally printed the wrong file. Can you print the correct file for me?
- I want to print on paper other than that provided in the classrooms. Can I do this? What will I be charged?
- What type of equipment is available in my classroom?
- How do I get additional equipment for my classroom?
- How can I schedule a classroom?
- What equipment can I reserve and for how long?
- Where can I return equipment that I checked out?
- What are your Equipment Circulation hours and locations?
- When do the classrooms close?
- Do all of the classrooms have the same schedule during finals week?
- What if someone tries to use a computer in the room while I'm teaching a class?
- Why can't my students and I have food or drink in the classroom?
- These FAQs did not answer my question. How do I get more help?
Getting Assistance
How do I get assistance in the classroom?
Dial 5-3342 using the campus phone (if available) in each of the classrooms or dial 480.965.3342 from your cellular phone. Classroom Support staff will be dispatched to resolve your problem. This includes software, hardware, and facilities related issues. Back
How do I contact Classroom Support outside of class time?
General classroom questions can be e-mailed to Classroom Support. Back
What time can I get into a classroom?
Classrooms are open one-half hour prior to a scheduled class or event and must be reserved through Classroom Scheduling. Depending on the schedule, you may be able to access your classroom earlier in order to prepare for a lecture or special event. Please contact us ahead of time to make these arrangements. Back
How can I receive training on the multimedia equipment available in the classroom?
You can schedule a 30 minute training by e-mailing Classroom Support. Be sure to include the classroom that you would like to receive training in and any dates and times that work best for you. Back
I'm the coordinator for a special event. Where can I find out more information about the classroom that I will be using?
Please visit our Classroom Directory for information on each classroom or e-mail us at Classroom Support. Back
Printing Questions
What do I do if I don't have any money on my Sun Card?
A Value Transfer Station (VTS) is available in the Computing Commons Atrium next to the ASU Computer Store. You can increase the balance of Sun Dollars on your Sun Card by inserting your card and $1, $5, and $10 bills into the VTS. You may also add funds to your Sun Dollars account at the Sun Card office in the Memorial Union or online at the Sun Card Web Site. Back
Since I'm paying for my printing, what level of quality should I expect?
We offer print quality free of streaks, wrinkles, and other blemishes. If the print quality is below this standard, your job will be reprinted free of additional charges. Back
There is a problem with my print job. Can you reimburse my Sun Card account?
No. We are unable to reimburse Sun Card accounts. Back
I accidentally printed the wrong file. Can you print the correct file for me?
No. Once you release a print job from your workstation, you are charged for the print. If you send the wrong file, simply delete the job from the queue instead of releasing it, or do nothing, and the job will be deleted automatically in 2 hours. Back
I want to print on paper other than that provided in the classrooms. Can I do this? What will I be charged?
We provide 20 lb. stock 8.5" x 11" white paper. If you would like to print to a different size paper, transparency film or other media, please ask for assistance from a classroom support staff person. User supplied media must be verified against the specifications of our printers to avoid damage. You will be charged the same per sheet fee as if you were using the supplied paper. Back
Classroom Information
What type of equipment is available in my classroom?
For a complete listing of classroom equipment, please visit the Classroom Directory. You can search by campus, building, and classroom type. Back
How do I get additional equipment for my classroom?
To reserve additional equipment, please visit Equipment Circulation or call 480.965.3342. Back
How can I schedule a classroom?
To schedule a classroom, you must contact your department's Scheduling Designee. For more information, please contact Classroom Scheduling at 480.965.6578. Back
Equipment Circulation Questions
What equipment can I reserve and for how long?
For a complete list of equipment available for check out, please visit Equipment Circulation. Back
Where can I return equipment that I checked out?
You must return equipment to the Equipment Circulation office where you received it. Back
What are your Equipment Circulation hours and locations?
For a complete list of hours and locations, please visit Equipment Circulation. Back
Additional Information
When do the classrooms close?
Classrooms close 10 minutes after the last class or event is over. Back
Do all of the classrooms have the same schedule during finals week?
Classrooms do not have the same schedule during finals week as the regular semester. Your classroom may be in use by another class or event during your normal instructional period. Please contact your department's Scheduling Designee to determine the location, date, and time of your final exam. Back
What if someone tries to use a computer in the room while I'm teaching a class?
Only students enrolled in your class are permitted to attend the lecture. If you have difficulties with a student who is not enrolled in your class, call 480.965.3342 and a Classroom Support staff will escort that person out of the room. Back
Why can't my students and I have food or drink in the classroom?
We ask that you not allow food or drink in the classroom in order to keep the room presentable and equipment functioning for all users. Back
These FAQs did not answer my question. How do I get more help?
If your questions have not been answered by these FAQs, E-mail us or call the UTO Help Desk at 480.965.6500. Back
